Allianz Asia Transforms IT Operating Model with Regional Delivery Centre in Malaysia

  • Regional Delivery Centre will centralize IT supply capabilities in the Asia Pacific region to deliver an exceptional customer experience

Allianz Asia Pacific (AZAP) is transforming its IT services and capabilities into a standardized and industrialized operating model to deliver best-in-class customer experience, accelerate innovation, and outperform the competition. Jointly structured with Allianz Technology SE (AzT), the technology division of our Group responsible for data and digital services, AZAP will centralize all IT supply competencies within the region to enhance operational efficiency through the establishment of a Regional Delivery Centre (RDC) based in Malaysia.

Commencing operations on October 4, 2023, the RDC offers a faster delivery model using key optimization levers arising from economies of scale, skill and scope that moves AZAP towards greater simplicity. AZAP Operating Entities* (OEs) in the region will maintain strategic demand capabilities, allowing them to concentrate on driving their business transformations, ultimately delivering added value to customers.

Anusha Thavarajah, Regional Chief Executive Officer, Allianz Asia Pacific, said, "Modernizing and harmonizing of our IT services into a standardized operating model is key to meeting the ambitions set out in our Pinnacle strategy. This takes Allianz Asia Pacific towards being a more customer-centric organization and allows for more operational efficiency in Asia's ever evolving market. By bringing together the strengths and expertise of both organizations, we empower our talented individuals to combine their efforts, exchange knowledge, and enhance their skills and expertise."

Iain Briggs, Chief Technology & Transformation Officer, Allianz Technology, said, "We are excited to expand our transformation journey with the strategic capabilities of a Regional Delivery Centre in Malaysia. I am delighted to introduce Carmen Casagranda, who will take on the position of Head of IT for Asia, including executive oversight of our new Malaysia subsidiary, Allianz Technology Sdn. Bhd. Carmen brings a wealth of experience and a proven track record in delivering business and technology transformational change as an Insurance CIO across international markets. I am confident that her expertise will guide our company to new heights in line with Allianz Technology's vision to bring IT closer to the business and business closer to IT."

Carmen Casagranda, Head of IT Asia, Allianz Technology, said, "I am proud to be part of this significant milestone towards enhancing our IT capabilities in Asia. Allianz Technology is poised to redefine customer experiences, accelerate innovation, drive agility, and secure a competitive edge. With this new setup, we will be able to simplify IT supply and bring IT expertise together. I look forward to collaborating with our OEs to offer next-gen IT solutions to Allianz Asia Pacific and their customers."


*AZAP Operating Entities in scope: Indonesia, Laos, Malaysia, Philippines, Singapore, Sri Lanka, Taiwan, Thailand

For further information, please contact:

Singapore: Noridahwati Razak,, +65 9725 3865